iQor CEO Vikas Kapoor Praises Philippines at Prestigious Milken Institute Conference in California

Asserts the Philippines is the Emerging Market to Beat in BPO

NEW YORK, May 27 /PRNewswire/ -- Vikas Kapoor, President and Chief Executive officer of iQor, Inc., a global provider of business process outsourcing (BPO) services, cited the Philippine's as the premier country in the world in the fast-growing BPO sector. Kapoor made his remarks as part of an expert panel, "The Forecast for Emerging Markets," at the prestigious Milken Global Institute annual conference. Kapoor was invited by Milken to address more than 3,000 leaders from 60 countries working in business, government, philanthropic organizations and more at the Los Angeles conference on April 27.

"In the call center business, if I compare performance--whether it's cost, quality, people, retention, etc.--the Philippines is far ahead of everyone else," said Kapoor. He went on to credit the Philippines' large population of highly skilled workers, service ethic and strong government support for its superior performance and dramatic growth.

Like his fellow panelists, Kapoor's outlook was generally optimistic and predicted substantial future growth for emerging markets, especially in the Philippines, calling it "the biggest boomer across the world." iQor Philippines has undergone rapid growth since establishing it's first call center in Manila in 2005. Today, it has three call centers (two in Clark, one in Manila) with a total of 2,700 employees. Kapoor says iQor is poised to grow even more to take advantage of the competitive attributes of doing business in the Philippines.

Part of iQor's global success is the development of proprietary technology that spans its global footprint, from Manila to Montreal to New Delhi and New York. The technology is called TeQ21. It connects all of iQor's Centers of Excellence globally and gives the company's clients the flexibility to dynamically move calls among all of iQor's locations worldwide--from Clark to Toronto to Delhi to Phoenix --with a flip of the switch.

Kapoor has recently spoken at high-profile events such as the World Economic Forum, the Private Equity and Venture Capital Conference at the Kellogg School of Management as well as the 2008 Milken Conference on innovation, turnaround management and private equity issues facing our global economy.

About iQor

iQor (www.iqor.com) provides business process outsourcing to some of the best-known companies in the world from 20 Call Centers of Excellence in five countries and four continents. iQor's more than 10,000 employees work with award-winning, state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients from a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.

Editor's Note: A video of the "The Forecast for Emerging Markets" panel is available at http://www.milkeninstitute.org/events/gcprogram.taf?function=detail&eventid=GC09&EvID=1600.