Huntington Bank Using Virtual Hold To Boost Customer Satisfaction and Reduce Costs

AKRON, Ohio, Nov. 27 /PRNewswire/ -- Virtual Hold Technology(R), LLC (VHT), the leading developer of virtual queuing solutions, announced today that Huntington Bancshares Inc. (HBAN) has deployed Virtual Hold in its contact centers to improve customer service and operational efficiencies.

Gina Jackson, Assistant Vice President of Customer Service for Huntington, is pleased about the positive customer impact of the product. "We implemented Virtual Hold to help decrease customer wait time and enhance the customer experience. Virtual Hold provides our customers with options that let them manage any hold time they might encounter, and this shows that we respect their time," Jackson said.

Virtual Hold provides customers with the ability to maintain their place in the calling queue without having to hold on the line. This allows customers to be more productive during busy contact center times and frees them from being tied to a phone waiting. When it is their turn to speak to a representative, they receive a return call in the same amount of time as if they would have held on the phone.

"This solution complements Huntington's strategy of improving customer satisfaction while simultaneously reducing our operational support costs," Jackson said.

Virtual Hold reduces costs by freeing up contact center phone lines, reducing agent talk times so agents can handle more calls, and eliminating the need to overstaff during peak times.

Headquartered in Columbus, Ohio, Huntington Bancshares Incorporated is a $55 billion regional bank holding company. Huntington provides innovative retail and commercial financial products and services through more than 600 regional banking offices in Indiana, Kentucky, Michigan, Ohio, and West Virginia.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Amerigroup, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, Ticketmaster, and AVON. To learn how Virtual Hold's virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit http://www.virtualhold.com or call 877-886-8187.

To experience a demonstration of a Virtual Hold call, dial 1-888-412-2214 (or 330-670-2214).

Media Contact: Eric Ryan, Virtual Hold Technology, LLC, 330-670-2241