Oracle Extends Premier Support for the Oracle(R) E-Business Suite

    COLLABORATE 2008, DENVER, April 15 /PRNewswire-FirstCall/ --

    --  During his keynote at the COLLABORATE conference, Oracle President
        Charles Phillips announced the company has extended Premier Support
        for the Oracle(R) E-Business Suite Release 11.5.10 through
        November 2010.
    --  Oracle's Premier Support includes product updates, fixes and security
        alerts; tax, legal and regulatory requirements; certification with new
        third-party products and versions; upgrade scripts; major product and
        technology releases and technical support.
    --  Mr. Phillips also announced that the first year of Sustaining Support
        for the Oracle E-Business Suite 11.5.9 will include resolution of
        priority one technical assistant requests.  11.5.9 users in the U.S.
        will also receive 1099 support for the first year of Sustaining
        Support.
    --  Today's announcement further demonstrates Oracle's commitment to
        protect customer investments as part of its Applications Unlimited and
        Lifetime Support programs.


    Oracle Lifetime Support Policy
    --  The Oracle Lifetime Support Policy outlines support options, provides
        access to technical experts, enables customers to take full advantage
        of product enhancements and helps ensure that systems are available
        and secure. Comprehensive and flexible, the Oracle Lifetime Support
        Policy contains three stages of support:
        --  Premier Support provides full maintenance and support of Oracle
            technology and applications
        --  Extended Support extends Premier Support for an additional three
            years on select releases for an additional fee and also includes
            access to upgrade to the next generation of Oracle products and
            technology.
        --  Sustaining Support provides access to major product and technology
            releases and technical support including access to online support
            tools, Oracle knowledge bases, and call center technical support
            for as long as customers license Oracle software.


    Supporting Resources
    --  Premier Support homepage -
http://www.oracle.com/support/premier/index.html
    --  Oracle E-Business Suite homepage - http://tinyurl.com/3csanc
    --  Lifetime Support Policy - http://tinyurl.com/536ltw
    --  Lifetime Support brochure - http://tinyurl.com/43yfub


    About Oracle

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