Provide Support's Live Chat Software for Mac OS Embraced by Businesses Worldwide

NEW YORK, April 7, 2008 /PRNewswire/ -- Provide Support LLC's live chat software for Mac computers is being deployed by companies across the globe, supporting evidence of increased Mac usage in business environments. Live chat software allows sales and support professionals to have real-time conversations with website visitors, which builds customer loyalty and ultimately boosts sales.

Provide Support's chat console for Macintosh computers, released in December of 2007, is especially popular with clients who have been using both Mac and PC systems at their companies all along.

Neil Lasher, Managing Director for London-based Trainer1 (http://www.trainer1.com/), switched to the Mac about a year and a half ago while colleagues at the e-learning consultancy remained loyal to PCs.

"I have been very pleased with Provide Support for the Mac," he said. "It has put me back in the frame of being responsive to our customers without having to rely on others with a PC."

Olivier Vermeersch, CEO of Nomado Telecom (http://www.nomado.eu/), a VoIP provider based in Belgium, compared a host of live chat services before settling on Provide Support.

"As our company runs mainly on Mac computers, I was looking for a compatible live chat service. We found that Provide Support was the only one to offer a Mac web console and, at that time, was working on a Mac standalone console. We decided to go with Provide Support," he said.

Mac users are frequently neglected by software developers, said John Horchner, Marketing Manager for New York-based Provide Support.

"This is not just a browser-based application designed for PCs. It is fully functional software designed for Macs and has all the features that come with the PC version, including Geo Location Map and spellchecker."

Provide Support conducted extensive testing of its Mac product before making it available to the public.

"We wanted to be absolutely sure we had a great product because chat software spreads virally. People see it on other people's websites and ask questions about it. If users are satisfied, they'll refer friends and colleagues," Horchner said.

"Our office is 90 percent Mac-based," said Colin Scotland, co-owner of Outdoor World (http://www.outdoorworld.co.uk/), a UK-based retailer of tents and other camping equipment. "The Provide Support chat solution for the Mac -- like the Mac itself -- just works."

Small businesses (one operator) can access Provide Support's full range of features for as little as $8.25 a month.

Sign up for a 10-day free trial at http://www.providesupport.com. No payment information is required. The operator console takes just a few seconds to download over a high-speed Internet connection.

About Provide Support

Provide Support is a leading provider of live chat software that allows sales and support professionals to monitor website traffic in real time and offer immediate customer support. More than 4,000 websites rely on Provide Support's solutions.

To learn more, visit http://www.providesupport.com/ or e-mail support@providesupport.com.

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