Virtual Hold Technology Adds Seapine Software Suite to Improve QA Activities

AKRON, Ohio, March 4 /PRNewswire/ -- Rapid growth can be difficult to manage, so in order to be proactive, Virtual Hold Technology, LLC (VHT) implemented a comprehensive software package from Seapine Software designed to improve quality assurance (QA) activities as well as streamline the development process.

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"We needed to make sure that our developers weren't duplicating activities, and we needed to find a solution quickly," said VHT QA Manager Patrick Kelly. "After two months of researching the market, we ultimately chose Seapine Software. Their extensive training and ability to quickly integrate into our existing environment were key factors in our decision to go with Seapine."

The Seapine software package includes TestTrack Pro, TestTrack TCM, Surround SCM, QA Wizard Pro, and training/professional services. As a suite, Seapine addresses all areas of application lifecycle management, from software configuration management and bug tracking to test case design and automation.

"Since adding Seapine, our developers are more productive," Kelly said. "They have more reliable source control, so their 'sandboxes' -- the areas where developers experiment and test code -- are securely separated from approved code, which means there's less risk."

For more information about Seapine Software, visit www.seapine.com.

About Virtual Hold Technology

Virtual Hold Technology (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless, and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Time Warner Cable, and AVON. To learn how Virtual Hold's virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit http://www.virtualhold.com or call 877-886-8187.

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    Media Contact:
    Adrienna M. Frazer
    330-670-2263
    afrazer@virtualhold.com