ISI Telemanagement Solutions Introduces Business Intelligence Systems for Cisco-based Unified Communications Customers

SCHAUMBURG, Ill., March 11 /PRNewswire/ -- ISI Telemanagement Solutions, Inc., a leading global provider of comprehensive cost management solutions for voice, data, wireless and integrated communications, and a Cisco Development Partner since 2000, today announced the release of their new Business Intelligence Solutions package for users of Cisco Unified Communications platforms.

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With ISI's Business Intelligence suite of products, Cisco Unified Communications users will now be able to compile and analyze data for non-traditional customer contact phones showing critical management information, including:

    Ring Time
    Abandoned Calls
    Traffic Analysis & Statistics

David Dishek, Vice President of Unified Communications for ISI said, "Our Business Intelligence Solutions provide valuable insight into a company's most critical customer communications. ISI's Business Intelligence reporting assists Cisco Unified Communications users with improving customer service, enhancing the customer experience, lowering costs, and managing resources. It is a valuable addition to any Cisco solution." Mr. Dishek continued, "These types of reports benefit any company in a non-contact center environment by helping them to reduce costs involved in overstaffing and excess equipment, and abandoned calls, as well as providing an audit trail of important customer interactions. We see applications for Business Intelligence in Retail, Banking, Insurance and virtually any industry where customers contact employees who do not reside in a traditional call center."

For additional information on ISI's Business Intelligence Solutions, or any of ISI's products and services, please contact Mark McNeill at 847.592.3278 or by email at mmcneill@isi-info.com, or visit ISI on the internet at http://www.isi-info.com.

About ISI Telemanagement Solutions, Inc.

Headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc. is a leading provider of solutions that optimize information, productivity, and costs involving data, wireless, voice, and IP communications. Audit, inventory, network optimization, and outsourcing services allow clients to free-up time and money to make strategic investments in IP infrastructure and applications. ISI has an international client-base and is a leader in reliably delivering and supporting quality products and services. In addition to thousands of clients that consistently rate ISI as superior in quality surveys, ISI's solutions are certified and distributed by industry leaders such as Cisco, Avaya, Nortel, IBM, EDS, AT&T, and many others. ISI facilities, processes, and data security comply with ISO 9001, SAS 70, HIPAA and other important standards.

Additional information about ISI, can be found at http://www.isi-info.com, requested via e-mail at info@isi-info.com, or by calling (847) 995-0002.

     Contact:
     Mark McNeill
     Marketing Director
     ISI Telemanagement, Inc.
     847.592.3278
     mmcneill@isi-info.com