Merced Systems Announces the Release of Merced PowerCoach - an On Demand Performance Management Solution Focused on Coaching

REDWOOD SHORES, Calif., Nov. 14 /PRNewswire/ -- Merced Systems, the leader in customer operations performance management applications, announced today the release of Merced PowerCoach, a targeted, quick-to-deploy application designed to help operations improve coaching effectiveness in order to drive increases in sales, customer satisfaction, and efficiency. Merced PowerCoach is built on industry leading practices in customer operations functions such as contact centers, back office and field service. Best practices include documenting coaching sessions, monitoring coaching activity, and standardizing the recognition process in order to improve individual performance of customer-facing personnel.

Merced PowerCoach is an on demand, hosted software application offered as a monthly subscription, delivering:

    *  Ease of implementation and use - As a hosted, on demand system
       accessible through a standard web-browser, Merced PowerCoach can be
       rapidly deployed.

    *  Powerful coaching best practices - Pre-built workflows establish
       coaching and recognition best practices, as well as improve the
       effectiveness and efficiency of supervisor-led employee development
       activities.

    *  Tracking and measurement - Integrated analytics deliver compliance
       tracking to improve supervisor coaching consistency and ensure
       appropriate session follow-up.

"Merced PowerCoach makes coaching a first-class activity in customer operations," said Mark Selcow, president of Merced Systems. "Coaching is often an under-managed, under-optimized process. At the same time, coaching is one of the most important levers for performance improvement leading to sales uplift or cost takeout. With Merced PowerCoach, companies can improve operational effectiveness by taking control over a critical process."

To learn more about Merced PowerCoach, or to sign up for a demonstration or trial edition, please visit www.mercedsystems.com.

About Merced Systems

Merced Systems is the leading provider of customer operations performance management applications to contact centers, field service, channel, and back-office operations. Merced Systems' award winning products serve Fortune 100 and smaller customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, High Technology and Consumer Goods. With integrated dashboards, reports, analytics, workflow, and data integration, over 100,000 people worldwide use Merced Systems' products to drive performance improvement in their customer operations. A privately held venture capital based company based in Redwood City, CA. Merced Systems has grown profitably at over 100% annually for the past 4 years. For more information on Merced Systems, please visit www.mercedsystems.com.