Logos Bible Software Converts to Microsoft Dynamics CRM to Integrate Customer Data

The company chose Microsoft Dynamics CRM to gain comprehensive new efficiencies not available with its previous CRM system, which required customer service representatives to navigate a number of unconnected databases to retrieve information. With the earlier system, agents had to call customers back because they needed to look for answers to questions in several different places. Microsoft Dynamics CRM technology will allow the service staff to collect all its customer information in one system for fast access.

About Madrona Solutions Group

Madrona Solutions Group is a Seattle based, Microsoft Gold Certified consulting company founded to help Northwest businesses use technology to boost their productivity and effectiveness. Key practice areas include full lifecycle customer relationship management services, focused on the Microsoft Dynamics CRM product, business intelligence solutions including executive dashboards and scorecards, and technology project management. For more information about Madrona Solutions Group, visit the company website at http://www.madronasg.com.

About Microsoft Dynamics

Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft

Founded in 1975, Microsoft (NASDAQ: MSFT) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.