Recommind Launches MindServer Expertise for Professional Services Clients

SAN FRANCISCO, Nov. 3 /PRNewswire/ -- Recommind, a leading enterprise search and categorization company, today announced MindServer Expertise(TM), an application for its MindServer 4.2 enterprise information access platform. MindServer Expertise is a comprehensive directory search tool that combines standard directory content with individual work product, providing real-time access to the tacit knowledge of an organization. The application gives consulting and professional services organizations the ability to quickly identify individuals within the firm who have unique expertise or specialized knowledge, so that they can immediately find and collaborate with those individuals on project work, present the full value of the firm's knowledge in new business pitches, and match the best resources to client engagements.

"The competitive advantage of a large professional services organization lies in its deep bench and extensive intellectual assets, but as those resources operate around the world and across many different disciplines, it can be difficult to identify exactly who knows what," said Bob Tennant, CEO of Recommind. "With MindServer Expertise, this information is automatically collected and expert individuals are accurately identified with no additional work on the part of the organization's employees. The MindServer Expertise application delivers new insight into the relationships that exist between people and areas of expertise."

MindServer Expertise enables users to find and easily contact colleagues with relevant experience for specific areas of interest. Expertise is determined by the work that has been produced, and is therefore always current, unlike a manual profile that rarely is updated and quickly out of date. Using a centralized search application, the consultant or project manager can view profiles of people relevant to their search terms, as well as links to documents and projects related to that person and the search concept. To pinpoint the best resource, searches can be refined through smart filtering fields, such as client, industry, or office, and firms can quickly cross-reference relevant documents, projects, and experts related to a similar topic.

"Expertise location, weaving together diverse content applications to allow knowledge workers to share and receive expertise they need -- has great promise in sectors like law, enterprise software, professional services, securities research, and healthcare," said Forrester Research analyst Matt Brown in a 2006 report entitled, Expertise Location: Your Next Frontier. "Smart companies realize expertise location is not about a single software solution. It starts with identifying critical knowledge gathering patterns -- and mapping a fabric of solutions directly to those business needs."

The report, Expertise Location: Your Next Frontier, highlights a case study of international law firm Morrison & Foerster that is using Recommind's MindServer platform for its AnswerBase Knowledge Management solution. The Forrester report is available for download from the Recommind website: http://www.recommind.com/.

The MindServer Expertise application is deployed with MindServer 4.2, the latest release of Recommind's flagship MindServer enterprise information access platform. MindServer transforms high volumes of discrete files, documents, and messages contained in enterprise management systems, HR, time and billing systems, CRM and contact management systems into manageable information relevant to a user's specific purpose. As documents change and new information is added, MindServer Expertise automatically updates data, ensuring that information is always accurate, current, and secure. For enterprises, the MindServer 4.2 platform delivers breakthrough information access and usability, minimizing the need for costly application integration initiatives and generating higher return from an organization's existing information stores.

About Recommind

Recommind's enterprise search and categorization platform automatically organizes, manages, and distributes large volumes of information from multiple sources. With faster access to the right information, organizations can save time, enhance the quality of work product, increase the value of information assets, and improve competitiveness and profits. Customers include Bertelsmann, DuPont, National Library of Medicine, Cleary Gottlieb, Shearman & Sterling, the Australian Government, and Morrison & Foerster. Recommind is headquartered in San Francisco and has offices in New York, London, and Bonn, Germany. For more information go to http://www.recommind.com/ or e-mail info@recommind.com.

   For additional information:
   Patrick Corman
   Corman Communications, LLC
   (650) 326-9648
   patrick@cormancom.com

   Bethany Weiss
   (512) 448-3738
   Bethany@cormancom.com

   Christine Hutcheson
   Recommind
   (415) 394-7899 x224
   chutch@recommind.com