Stream Opens Second Contact Center in Dominican Republic

RICHARDSON, Texas, Sept. 25 /PRNewswire/ -- Stream, a global provider of customer service and technical support, has announced plans to open its second Dominican Republic facility on October 16. This center will initially support existing contracts with two U.S.-based clients.

"When Stream came to Santo Domingo just 15 short months ago, we knew we had a winning team. The management and the support professionals have been so successful that our clients have asked us to expand here in Santo Domingo," said Toni Portmann, CEO and president of Stream. "Stream currently provides 800 contact services jobs at its San Isidro Industrial Free Zone location and this will enable us to add another 450 employees."

Stream's new facility is located in Cyberpark, the country's first free zone park for technology companies. Eddy Martinez, the Dominican Republic's Secretary of State, expressed his pleasure with the announcement.

"We have been looking forward to welcoming a company of Stream's caliber to Cyberpark as an anchor tenant," said Mr. Martinez. "Not only does this move solidify the growth of the business park but it also confirms what I've believed for some time: that the Dominican Republic has a wealth of talent and is a solid choice for technical and service jobs, for both Latin America and North America."

Through the addition of this second site, Stream will further contribute to Santo Domingo's growing economy. This new site means hundreds of new local jobs as well as promotional opportunities for existing employees.

Stream's 25 contact centers provide customer service, technical support and sales services for more than 80 blue-chip companies in 14 countries across the globe. In the past 18 months, Stream opened four new centers including the original site in Santo Domingo. Other new locations include Saint John, New Brunswick, Canada; Szczecin, Poland; and Tunis, Tunisia.

About Stream

Stream is a global provider of technical support and customer service outsourcing. The company's award-winning systems and processes provide effective contact center solutions to help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance more than 45 million customer experiences annually with a fully integrated suite of e-mail, voice, chat and online self-help solutions. For more information, visit Stream's Web site at http://www.stream.com/ .