Cross Country Automotive Services Honored with Gold 2007 MVP Quality Award from Customer Inter@ction Solutions(R) Magazine

MEDFORD, Mass., Feb. 12 /PRNewswire/ -- Cross Country Automotive Services (Cross Country), a leading provider of integrated vehicle and driver programs including the company's flagship roadside assistance program, has been named a recipient of a 2007 Gold MVP Quality Award from Technology Marketing Corporation (TMC(R))'s Customer Inter@ction Solutions(R) magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication for the CRM, call centers and teleservices industry.

Companies are judged on their ability to demonstrate a true commitment to high ethical standards, stringent policies, challenging goals and on their ability to develop innovative customer service solutions that will continue to drive the contact service center industry's evolution. This is the sixth consecutive year the publication has honored Cross Country.

"Receiving the coveted MVP Quality Gold Award for the second consecutive year is truly a testament to Cross Country's dedication to customer service," said Charles T. Cavolina, Vice President, Operations for Cross Country Automotive Services. "The four years prior, Cross Country was awarded the Silver. Since the company's founding more than 35 years ago, we have focused on providing the best customer service to our clients and their customers and we will continue to look for new and innovative ways to increase customer satisfaction and set new standards for the industry."

For 15 years, Customer Inter@ction Solutions magazine has honored companies that have exemplified the highest commitment to quality, excellence and customer service with an MVP Quality Award. Again this year, a select group of contact center industry standouts have been honored with gold, silver and bronze MVP Quality Awards in various categories.

"Cross Country has proven excellence in taking and improving quality measures. They have impressed our editors at Customer Inter@ction Solutions with their ability to build a feeling of community within their company, while providing the best service they can give to their clients," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "Cross Country has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals."

The 15th Annual MVP Quality Award winners will be published in the February 2008 issue of Customer Inter@ction Solutions magazine, www.cismag.com.

Since the company's founding in 1972, Cross Country has been recognized for its ability to deliver solutions that create broad value for organizations by increasing customer satisfaction and brand loyalty. Cross Country serves the automotive, insurance and financial services markets with a client list that includes GM, Nissan/Infiniti, Volvo and Liberty Mutual.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.

About Cross Country Automotive Services

Headquartered in Medford, Massachusetts, Cross Country Automotive Services (www.crosscountry-auto.com) is a leading provider of integrated vehicle and driver programs in North America. Over 1,800 Cross Country employees serve more than 100 corporate clients and their more than 75 million customers each year. Cross Country Automotive Services is a member of The Cross Country Group, one of the largest privately-held providers of customer service programs in North America.