JEFFERSONVILLE, Ind., March 6 /PRNewswire/ -- ACCENT Marketing Services, LLC, an international provider of customer lifecycle management solutions, announced today that is it has signed agreements with two Louisville based companies to implement customer support and growth programs. Brown Jordan International, Inc. and MedX12, Inc. launched programs with ACCENT this month at its customer care center in New Albany. Forty people will be added within the next month as a direct result of the new contracts.
The two newly formed partnerships mark ACCENT's first new business of 2008, capping off a successful start to its 15th year in business. ACCENT has further reason to celebrate, recently crossing the $100 million mark in annual revenue and the 4,000 mark in employees.
Kevin Foley, ACCENT president and CEO, welcomes the business and looks forward to bringing the services it provides world-wide to local companies. "For years, we have built our reputation globally by providing solutions to acquire, support, retain and grow our clients' customers," said Foley. "It's time we stop being a well-kept secret in our own backyard. These new partnerships with Kentuckiana businesses will showcase our integrated marketing solutions to our own community and help us develop other new partnerships right here at home."
A leading designer, manufacturer and marketer of luxury outdoor and contract furnishings, Brown Jordan International, Inc. (BJI) selected ACCENT to provide inbound care and support for customers with questions regarding product warranties, assembly, and replacement parts. The company will also provide order status information for retailers who call into the contact center. "ACCENT is helping us provide world-class service," said Chris Carmicle, president, national accounts and direct imports for Brown Jordan. "We believe this relationship will enable us to exceed our customers' expectations."
Also launching a new program this month is MedX12, Inc. Established in response to a growing need within the healthcare community for better medical claims submission tools, MedX12 provides information exchange solutions for health care providers. MedX12 will utilize ACCENT's contact management solutions via outbound calling to register healthcare providers, giving them access to the company's electronic claims submission tool. Once the program is fully launched, approximately 10,000 outbound calls will be made each month, according to Joe Sostarich, founder and CEO of MedX12.
"We view our partnership with ACCENT as an ongoing relationship," said Sostarich. "It allows us to get off the launching pad and make the first step that will grow our profits. It also allows us to grow our direct marketing efforts much more rapidly than we could in-house."
Ranked as Advertising Age's 18th largest direct marketer nationwide, ACCENT handles more than 37 million customer interactions annually on behalf of its clients. ACCENT serves clients both large and small in such vertical industries as Telecommunications, Manufacturing, Consumer Products, Insurance, Automotive, and Healthcare.
About ACCENT Marketing Services, LLC
ACCENT is an international provider of customer lifecycle management solutions. We partner with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Through our suite of data analytics, direct marketing, contact management, and fulfillment services we deliver high quality, integrated marketing solutions that grow valuable client and customer relationships. Founded in 1993 and majority owned by MDC Partners, Inc., ACCENT employs more than 4,000 people in 10 U.S. cities, Jamaica, and the Philippines. For more information, visit www.accentonline.com.
About MDC Partners, Inc.
MDC Partners is a leading provider of marketing communications services to clients in North America, Europe and Latin America. Through its partnership of entrepreneurial firms it provides advertising, specialized communications and consulting services to leading brands. MDC Partners' philosophy emphasizes the utilization of strategy and creativity to drive growth for its clients. MDC Partners is The Place Where Great Talent Lives. MDC Partners Class A shares are publicly traded on the NASDAQ under the symbol "MDCA" and on the Toronto Stock Exchange under the symbol "MDZ.A".
About Brown Jordan International, Inc.
Brown Jordan International, Inc., designs, manufactures and markets retail and contract furnishings under the brand names Brown Jordan, Pompeii, Winston, Vineyard, Molla, Stuart Clark, Casual Living, Loewenstein, Charter, Lodging by Charter, Woodsmiths, Wabash Valley, Texacraft, and Tropic Craft. Brown Jordan International's corporate office is located in Louisville, Kentucky with offices and manufacturing facilities located both domestically and internationally.
About MedX12
Medx12, Inc. reduces costs to the healthcare provider through the efficiencies of its web-based software solutions and brings large group purchasing power to the smaller practices. Through their services, providers receive aggregate purchasing power as a part of MedX12's combined client base. MedX12 is a single source for administrative solutions for the physician and other healthcare providers.
Website: http://www.accentonline.com/